This morning my internet connection stopped working all of a sudden. I did all of the usual troubleshooting steps myself, to no avail, and then called Verizon.
After a 22 minute wait a tech support person spent 25 minutes walking me through various tests and running tests on her ends. Then she started suspecting that the problem was with my router and wanting to schedule a technician visit. I told her I really didn't think it was my router and is she sure there's nothing wrong with my account or in my area?
She then asked me where I lived. When I told her she apologized and said she just learned that their Internet service is out where I live, and no further information is available.
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