On January 26th, 2009, Michelle Weinberg in Verizon's retention department talked me out of switching to Comcast service by promising to lower my bill and fix my service. She told me that I was being over billed for my service because the bundle discount I was previously getting "somehow went away" and I had been over billed by $23 per month for many months. She said she would put me on a better bundle and would get me a big credit for the previous over billing but would need a supervisor department to calculate the number.
She promised to call me back within 2 days to let me know the credit amount.
After 3 days I called to check on the status. The rep I spoke with said Michelle was unavailable but would call me the next day. She did not.
1 week later I called again. Michelle was still unavailable and the order still showed as pending resolution and no one could provide any information.
On 2/6/09 I called again and the Michael said she was unavailable but he told me he was instant messaging with her and that she would call me at 11:30 am sharp. She did not call.
On 2/9/09, 2/10/09, and 2/11/09 I call and try to reach Michelle with no luck. No one can explain what the problem is. My favorite call was the one where I spoke to a rep who said he was instant messaging with her and she said she never promised to call me and doesn't know what I am talking about.
At this point I'm beyond furious and ask to speak to Michelle's supervisor. None is available but the rep I am speaking with promises to get someone from "escalation" to call me. I eventually get a voicemail from a mumbler in escalation who says she is calling me back and her phone number is 443-436-3959. Guess what happens if you call that number? That's right - no one answers and it doesn't accept messages. Hahahaha the joke is on me!
On 2/11/09 I got a voicemail from Michelle who said she was sorry that she did not call me back before and she is still waiting for an answer and completion from the supervisor department but the ticket is "still in the process" and she promises to call me back.
On 2/16/09 I called and spoke to someone who now says they see the order is still pending.
This issue remains unresolved.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment